hanna online Privacy Policy

What We Collect and Why

When you register and play on hanna online, we collect certain personal information to operate the platform safely and in compliance with Philippine regulations. We only collect what is necessary — nothing more. Below is a clear breakdown of the data we gather and the reason behind each category.

Account Information

Your full name, username, and date of birth are collected at registration to verify your identity.
We require a valid email address to send account confirmations and important security notices.
A mobile number may be collected to support two-factor authentication and account recovery.
This information is used solely to manage your hanna online account and ensure you meet the minimum age requirement.
We do not share your account details with advertisers or unrelated third parties.

Transaction Data

We record deposit and withdrawal activity in Philippine pesos (PHP) to maintain accurate account ledgers.
Payment method details are processed through secure, encrypted channels and are never stored in plain text.
Transaction history is retained to comply with Philippine anti-money laundering regulations.
This data helps us detect unusual activity and protect your account from unauthorised transactions.
You can review your own transaction history at any time by logging into your account.

Device & Usage Data

We automatically collect your device type, operating system, and browser version when you access the platform.
IP address and approximate location data are logged to support fraud prevention and regional compliance.
Session duration, pages visited, and game interactions are tracked to improve platform performance.
This technical data is anonymised where possible and is never used to personally identify you beyond security purposes.
You may limit certain data collection by adjusting your browser or device privacy settings.

Support Communications

When you contact us through the FAQ page or support channels, we retain the content of your messages.
This helps our team provide accurate follow-up and resolve your concerns efficiently.
Support records are kept for a reasonable period and then securely deleted in line with our data retention schedule.
We do not use support communications for marketing purposes without your explicit consent.
All support interactions are treated with strict confidentiality by our team.

How We Use, Store, and Protect Your Data

hanna online uses your personal information only for the purposes stated in this policy. We do not sell, rent, or trade your data to third parties for commercial gain. Your information is stored on secured servers with industry-standard encryption, and access is restricted to authorised personnel only. We retain your data for as long as your account is active or as required by Philippine law, after which it is securely deleted or anonymised.

Encrypted Storage

All personal data is stored using AES-256 encryption on servers located in secured data centres. Access logs are monitored continuously to detect any unauthorised entry attempts.

Limited Access

Only trained staff with a legitimate business need can access your personal information. All team members are bound by strict confidentiality agreements and data handling protocols.

Regular Reviews

We conduct periodic security audits and data reviews to ensure our practices remain aligned with Philippine data privacy standards and evolving best practices in the industry.

Your Rights as a Filipino Player

Under the Philippine Data Privacy Act of 2012 (Republic Act 10173), you have specific rights regarding your personal data. hanna online is committed to honouring these rights promptly and transparently. If you wish to exercise any of the following rights, please reach out through our FAQ page.

Right to Access: You may request a copy of the personal data we hold about you at any time.
Right to Correction: If any of your information is inaccurate or outdated, you have the right to have it corrected without undue delay.
Right to Erasure: You may request deletion of your personal data, subject to our legal retention obligations under Philippine law.
Right to Object: You can object to the processing of your data for direct marketing or profiling purposes at any time.
Right to Data Portability: You may request your data in a structured, commonly used format for transfer to another service provider.
Right to Lodge a Complaint: If you believe your data rights have been violated, you may file a complaint with the National Privacy Commission of the Philippines.

We will respond to all data rights requests within 15 business days. For questions about cookies, marketing preferences, or account deletion, the FAQ page is the fastest way to get in touch with our team. You can also review our Terms and Conditions and Responsible Gaming pages for related policies that govern your use of the platform.